E-commerce Account Details

Access:   >  Account Settings > Registration > Financial Data > E-commerce Accounts  > Add New or edit existing account

(Accessible only to Administrators.)

After making your selections and entries, Save your e-commerce account details.

Click Delete to remove the selected processor from the E-commerce Account list.

 Video: Adding an E-Commerce Account (less than 2 minutes)

Processing Account Information

Most of these fields are displayed whenever you are setting up an e-commerce account, regardless of the choice of online processor (although there are some slight differences). Additional fields may be displayed, depending on the choice of Online Processor; see details under the processor-specific sub-headings below.

• Descriptive Name for Processing Account – The name that appears in Certain for this processing account.

• Online Processor – Certain supports the following online payment-processing gateways.

  
  List of gateways:

  • PayPal PayFlow Pro 
    • NOTE: Certain DOES NOT integrate with the traditional consumer-to-consumer PayPal Product. 
  • Cybersource
  • Authorize.net
  • Pay.gov 
    • Primarily used by government organizations.
  • Chase Orbital
  • Stripe
  • Shift4
    • Additional note: Shift4 is specific to the Accommodation section to generate payment tokens to be stored for room guarantee, and can't be used in forms to process online payments.

   

• Currency – Select the desired currency from the drop-down list ( ISO Code: Currency Name, for example, *USD: US Dollar" or "EUR: Euro").
  Recommended: Set up a separate sub-account for each group of events that use a single currency; for example, Account A is for USD events only, Account B is for Euro events, etc. If different events in the same account use different currencies, we recommend that you not mix these events in any Events: Consolidation custom reports that show financial data (e.g., Payments & Refunds Summary or Transactions, Payments & Refunds, or Charges). Use the Currency Code column in those reports to restrict them to a single currency.

• Exact Business Name on Merchant Account – The DBA ("Doing Business As") name listed with the bank on your merchant account. This is also the name that will appear on the payee's credit card statement.

• This is the primary processing account – Select this check box to indicate that this is the default or primary payment processor for all events in this account. Users will be able to select alternative processors for their events.

• Enable this e-commerce account for events and forms in sub-accounts – If selected, then the same e-commerce account will be available for use in events and their forms in sub-accounts.
  Note: If you have multiple levels of sub-accounts, this selection cascades down to all of them.

• Single transaction limit – The maximum amount on a single transaction to be allowed through the processing account. Most processors will enable up to $25,000 per transaction; however, you may wish to reduce this limit if you know that your transactions will never exceed a certain amount. This transaction limit is a safety device to prevent excessively high transactions from being attempted, either accidentally or intentionally.
  Default value: $1000

Warning! Never set the single transaction limit to blank or zero ($0.00)

If it is blank or zero, then a registrant would see the following message on the form when trying to make a payment: "The transaction amount exceeds the limit for this event."

 The single transaction limit can be set on the following two pages in Certain:

1. • Account > Account Settings > Registration > Financial Data > E-commerce

   • Event > Plan > Event Setup > Payments

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Available Payment Methods – Select only those payment methods that have been actually configured by your bank for this merchant account.

Certain currently support the following credit card payment methods:

• Visa – Visa card

• MasterCard

• Amex – American Express

• Diners – Diner's Club card

• Discover – DiscoverCard

• IPAC – The Intra-Governmental Payment and Collection (IPAC) System

• JCB – Japanese Credit Bureau

The list of card types available for selection is determined by the Online Processor selected.

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• Collect Billing Address – Select if you want to collect a separate billing address for the payor. This can be used with credit card transactions to perform AVS validation ("Address Verification Service").

• Match Zip Code – Require that the billing zip code entered on the form match the billing zip code for the credit card.

• Match Street Number – Require that the billing street address entered on the form match the billing street address for the credit card.

• Require AVS "Yes" Response – Address Verification Service (AVS) is offered by many credit card-issuing institutions, and enables the merchant to compare the street number and/or zip code provided by a cardholder to those on record with the card issuer.

Whether these fields (or which of these fields ) are available is determined by the Online Processor selected; not all support AVS.

See the Note below regarding disabling these options at the account level.

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• Collect CSC Number – Add a field on the form in the Charge my credit card section of the Financial page to collect the Card Security Code for the credit card.
  (CSC, Card Security Code, is also known by other abbreviations, including CVC2, CVV2, or CID.)

• Require CSC "Yes" Response – Require that the CSC entered on the form match the CSC for the credit card.

• Auto-enforce CSC – If this check box is selected, then:

• The two previous options, Collect CSC and Require CSC 'Yes' Response, are both selected (and cannot be cleared).

• When this processor account is assigned to an event, the Collect CSC and Require CSC 'Yes' Response options will both be selected (and disabled from being cleared) in these two places:

• At the event level, in Plan > Event Setup > Financials

• At the form level, in Plan > Forms > Payment

Note: Disabling CSC/CVC and Address Verification options at the account level will not disable the same options in forms and events. The setting must be disabled in those accounts on a per-form and per-event basis.

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• User Notes – Enter any useful reference information, for internal use.

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Processor-specific fields

Setting Up a PayPal Gateway Account

• Account Merchant/Vendor ID – The unique identifier assigned by the online payment processor. Note that each processing account's Account Merchant/Vendor ID must be unique, so you may have to try several times to find one that is available.

• Account Partner ID – Used by PayPal to identify the partner company who set up the PayPal account.

• Account User ID – Used by PayPal as a secondary level of security for the PayPal account. If you don't have a unique User ID, it will default to the Vendor ID.

• Account Password – The secret code required to access the processing account. Click the Generate New link to create a random, secure password automatically.

• PayPal Manager URL – Click this link to access the detailed transaction information for your account. PayPal stores information not available in Certain, such as the card issuing bank's authorization number and voice authorization information. It is useful for reconciling bank statements and tracking down discrepancies. You should also periodically (quarterly or annually, at least) change the password to your PayPal account, and then update that password in Certain.

If you perform AVS on the transactions processed in your account, then each individual sale processed in Certain will record 3 transactions in PayPal: an Auth for $0.01, a Void of the $0.01 Auth, and a Sale for the full amount. In order to see only the actual Sale transactions, use the PayPal custom report generator to create reports that do not display these Auth and Void transactions.

Certain passes the event code and reg code with each transaction processed through PayPal. The event code is passed in the "Comment1" field, and the reg code is passed in the "Comment2" field. Include these fields in your custom reports created in PayPal Manager in order to easily track payments and refunds to their original registration, or group payments by the event code.

Important Note for UK customers: PayPal UK no longer supports the "PayFlow Pro" product to which Certain integrates, so UK based customers should consider using Stripe instead.

Setting Up a Pay.gov Account

• Agency ID – The unique customer identifier for the application provided by Pay.gov.

• Form ID – The assigned form identifier from Pay.gov used to look up the applicable collection options for the government agency.

• Currency – Only US Dollars (USD: US Dollar) are offered for Pay.gov transactions.

• Pay.gov Account Username – The user name provided by Pay.gov to access their reporting system.

• Pay.gov Account Password – Corresponding password to access Pay.gov reports.

• Pay.gov Reports URL – URL to log in to the Pay.gov reporting system which should always be https://www.pay.gov/paygov/

• Single transaction limit – Is the largest single transaction that you wish to be allowed through the processing account. This transaction limit is a safety device to prevent excessively high transactions from being attempted, either accidentally or intentionally.

• Available Payment Methods – Pay.gov supports all major credit card types (Visa, MasterCard, Amex, Diners, and Discover) as well as ACH (Automated Clearing House) payments. ACH payments are bank-to-bank transfers similar to an e-check, where the payer will enter their bank account number and bank routing code to draw funds directly from their checking account.

Note: Address Verification Service (AVS) and Credit Card Security Code (CSC) checks are not offered by the Pay.gov configuration for Certain.

Setting Up a Cybersource Account

• Merchant ID / Account Username (Required)

• Transaction Key for Live Transactions (Required)

  • Note: Registrations not marked as 'Test' will point to this Live Transactions key.

• Transaction Key for Test Transactions (Required)

  • Note: Registrations that are marked as 'Test' will point to this Test Transactions key.

• Business Center Password (Required)

• Confirm Business Center Password (Required)

• CyberSource Business Center URL

Setting Up an Authorize.Net Account

• Authorize.Net API Login ID – Uniquely identifies your account to the payment gateway when transactions are submitted. Supplied by Authorize.Net when you set up your account with them

  • Note that this is separate from your Login ID to Authorize.Net's "Merchant Interface", although in some cases it may be the same.

• Note also that if you change your API Login ID (which you can do by contacting Authorize.Net's customer support), you must immediately change it to the same value here as well.

• Transaction Key - A 16-character randomly-generated password used with your API Login ID to authenticate your account as an authorized Authorize.Net user when transactions are submitted.

  • Click the Generate New link to log into Authorize.Net's "Merchant Interface" website, where you can generate a new key, which you then need to enter immediately on this page in Certain as well.

• Authorize.Net Test POST URL - The URL assigned by Authorize.Net to be used for test transactions.

• Authorize.Net Production POST URL - The URL assigned by Authorize.Net to be used for live transactions.

Note: You can only configure the settings for Address Verification Service (AVS) and Credit Card Security Code (CSC) checks for Authorize.Net on their E-commerce Account Details "Merchant Interface" website; so those fields are not included on this page,

Setting up a Stripe Account

• Stripe Secret API Key (Required)

• Merchant Account Login URL (Required)

• Stripe Publishable API Key (Required)

Setting up a Chase Orbital account

• Merchant ID (Required) – The merchant account number assigned to you by Chase Orbital

• Terminal ID (Required)

• Orbital Username (Required)

• Orbital Password (Required)

• BIN (Required) – The Transaction Routing Definition assigned by Chase Orbital.
  The following BINs apply to the corresponding Chase payment platforms:

  • 000001 – Salem/Stratus

  • 000002 – TampaTandem

Setting up a Shift4 Payments account

Can be used in an Accommodations form section to generate a payment token to be stored for room guarantee.

• Merchant ID (Required) 

• Authorization Token (Required)