This article will present some tips regarding chargebacks, adjustments, payments, and refunds.

When working with payments and transactions, there are a few things to keep in mind:

• The "Received" status of payments that have been processed online cannot be changed. If a payment was canceled after the fact, or a chargeback was processed by the registrant's bank, you would need to add a refund record to the registration to cancel out the received payment.
• We are unable to delete any items on a registrant's transaction area. In order to properly report on transactions, items cannot be selectively deleted, only offset by other records.
• A payment cannot be made unless there is a balance due.
• A payment cannot be made for more than the balance due.
• A refund cannot be added unless there is an existing payment and the balance due is negative.
• Adjustments:
  • Credit: will add an adjustment payment record to the registration.
    • This should not be used in most situations, as it implies that money was received.
  • Debit: charge, either either positive or negative.
    • To apply a discount: Add an adjustment of type "Debit" and have the amount be negative (example: -100.00).