The Event Code is entered at Plan > Event Setup > Details > Event Details. For most clients, the code assigned to Events is very important for internal tracking. But after the Event is built, is it okay to change the Event Code? The answer is NO.
In general, it is not advisable to change the Event Code because this code is included in paths for files used in the Event, like the images you are using in your Forms. Changing the Event Code would cause that file path to return an invalid URL. This will cause broken images to display on your Forms.
More importantly, the Event Code is used in setting up the integration between Certain Platform and Touchpoint. Changing the Event Code will break the integration between Certain Platform and Touchpoint, causing your data to stop syncing.
If the Event Code is changed accidentally, you can remedy the situation by:
- Changing the Event Code back to its original value
- If the new Event Code must be used, you can re-upload your files in Plan > Configure > Display > Advanced, then enter new file paths using the Relative Path from that same page.
- Note: If your Event is integrated with Touchpoint, you will need to submit a Support ticket to have the Touchpoint integration set up again from scratch, using your new Event Code. Please be mindful that this process may take a little while to accomplish, which is why our best practice recommendation is to avoid changing the Event Code in Certain Platform after a Touchpoint integration has been set up.