If you are unable to access your event on the Certain Check-in App, double-check the following:

• Ensure you have a stable internet connection.
• Install the latest version of the Certain Check-In App.
• Ensure the correct domain is listed on the app (www.app.certain.com, www.eventsusaa.com, etc.).
• Check to ensure the Valid From date is current to the present date by navigating to Engage > Check-In > Basic.