My User Information

Access:  User and Account Settings >  User Information

Use the options available on this page to update your basic user information and change your password, if needed.

(For reference: Certain's Privacy Policy.)

Update User Information

You can edit or add information in this section.

• Name – Required.

• Login ID (Email) – (Required.) Must be in a valid email format, and unique in the Certain database.
  Accepts all valid email address formats, including those containing special characters and punctuation.

• Phone – Provide a current contact phone number.

• Email – Your email address. Should be the same as your Login ID (Email).

• User Type – A read-only field that displays your assigned User Type, such as Event Builder.

For Your Security

If the Login ID field is updated, Certain sends an email to both the old and new email addresses, confirming the change. A Welcome/Temporary Password email is sent to the new email address.

User Preferences

• Menu Style – Choose how the menus at the top of each Certain page should look.

• • Panel – The default choice, and useful especially for new users.
    Shows all sub-menu choices (both second- and third-level) when you click a top-level choice.
    Example: When you click Plan, you see Configure, and below that, 'Alerts', 'Integration', Display, etc.
    Below that you see Event Setup, with all its choices, and so on.
    A list of Resources (such as PDF guides) may be available for each top-level menu choice in an event: Plan, Promote, Manage, etc.

  • Drill Down – Shows only the second level sub-menu choices when you click a top-level choice.
    Example: When you click Plan, you see Configure, Event Setup, etc. You then need to click one of those in order to see its third-level choices, such as Configure > Alerts, or Event Setup > Details.

Change Password

If the feature is enabled for your account, and the Login ID has not been updated, you can change your password.

See Password Rules below.

A colored line below the password indicates its strength, going from red (weak), through amber, to green (strong).

To change your password:

1. Enter your new password in the New Password field.

2. Enter it again in Verify New Password.

If the Login ID has been updated, the fields in this section are disabled and a temporary password is sent to the new Login ID email address.

Another way to change your password:

1. Log out of Certain

2. The Login screen opens

3. Click Forgot your password?

4. You receive an email with a temporary password

5. Log in using that password

6. You are prompted to change it before continuing

7. Enter and confirm a new password, which must meet these rules:

Password Rules

• Must be at least 8 characters long

• Must contain:

• At least one lower-case  letter

• At least one upper-case letter

• At least one number

• At least one special character (Examples: ! # $ % & )

• May not be the same as any of your last 4 passwords