Certain Platform provides 3 options for changing the “From” email address on the Confirmation Email from the default, 'event-information@certain.com'.

1. Email "FROM" global setting

Administrators may change the global setting for the "Email FROM" value.

1. Navigate to Account Settings (person icon) > Implementation > Security Settings.
2. Under Other Settings, change the Set Email FROM value to:  "Use Event Registration Contact".
   
   
   
   
3. Click Save.

CAUTION: If you select this option, there is a greater likelihood that emails sent from Certain will be marked as spam. Before selecting this option, please contact Certain Support to receive an updated SendGrid Authentication email. This email will include a list of records that will need to be added to your DNS host and help then improve deliverability by showing inbox providers that you own the domain.

2. Change your Event Contact

1. Navigate to Plan > Event Setup > Details.
2. In the Contact section, add a new Contact, or select an existing Contact.
3. Click Set Contact.
4. Click Save.

3. Change the "From" Field on the Email Template 

If Email Templates are used as Confirmation Emails for your Event, you can change the specific Email Template "From" field.

1. Navigate to Promote > Communication.
2. Select and edit the "Confirmation" Email Template.
3. Change the 'From' and the 'Reply To' fields on the Email Template.
4. Click Save.