Follow these steps to add file attachments to your email templates in Certain:

• Go to Promote > Communication
• Navigate to Email Templates
• ClickAdd New
• Fill in the required field
• Under Email Template Details, scroll down to Attachment
• Click on Upload New File
• Click Choose File then choose the file you want to upload
• Click Upload image/file and then Save

Certain only supports a single file attachment for emails. If you have multiple attachments to include, you can either upload a compressed zip file or add a link to the file in Certain Platform or an external file repository. 

Uploading a Zip file:

• Compress the files into a single Zip file
• Select Email Template > Upload > Select the Zip file from the upload directory window

Linking to an external directory:

• Select Email Template
• Add instruction text in your email template  (e.g., Click the link below to download files.)
• Highlight the text to create as a link
• Click the Link icon
• Add the external link URL
• If the file is uploaded to your event, click Browse Server and double-click your file.
• Click on OK