Overview

Printer Settings allow administrators to add and manage badge and label printers used for attendee check-in and badge printing. Printers you configure here are added at the account level, so they're available to select on any check-in device across your events, whether that's a staffed check-in station or a self-service kiosk.

Access Printer Settings
1. Sign in to Greet and confirm that Admin Mode is enabled.
2. In the left navigation menu, select Printer Settings under the Administration section.

Choosing a Connection Method

Greet supports several ways to get a print job from the app to a physical printer. Which one you use depends on your hardware and how you want your check-in devices set up on site.

Add a Printer

1. Select + Add Printer.
2. Enter a descriptive printer name.
3. Optionally, assign the printer to a configured location.
4. Select the appropriate printer type.
5. Choose the connection method.
6. Configure the printer dimensions and settings required for the printer model.
7. Save the printer configuration.

Note: A clear printer name can help distinguish between multiple printers used across locations or events, for example "Registration Desk 1 - Zebra ZD621."
 
Note: Max Width and Max Height aren't the size of the badge you're designing. They're a ceiling on what the physical printer can produce, so Greet can flag a mismatch, for example a 4" x 12" badge template sent to a printer that maxes out at 4" x 6".
 
Location also doubles as a way to track check-in volume by individual print station. Give each physical printer its own location value, for example "Printer 1," "Printer 2," instead of grouping by venue, and you can compare volume across stations. Greet doesn't currently report which specific printer a badge printed from outside of this approach.
 
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PrintNode Printers

Printers connected through PrintNode Cloud Printing are listed separately within Printer Settings. These managed printers don't require manual creation through the + Add Printer form.

PrintNode is a subscription print-server service, and Certain provisions the account for you. To set one up:

1. Go to Printer Settings and select Show Credentials. Greet creates a PrintNode account automatically.
2. Download the PrintNode client onto whichever laptop or PC will sit next to the printer. This can be a machine you own or one supplied by an equipment rental partner.
3. Log in to the PrintNode client with the credentials Greet generated.
4. Add your printer in the PrintNode client the same way you'd add any other network printer.
5. The printer now appears in Greet's Printer Settings under connected PrintNode printers, ready to select from any check-in device.

Note: PrintNode is a third-party cloud printing tool. For PrintNode-specific issues, contact PrintNode support at support@printnode.com.

For detailed onsite setup instructions, see the PrintNode Badge Printer Setup Guide.
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Double-Sided and Fan-Fold Badges

Greet supports two double-sided approaches, both set from the Layout tab in the badge designer:

ID Card: for a dual-sided card printer that prints one side, flips the card, and prints the second side automatically.
Fanfold: for a single continuous label that folds in half, common with Zebra-style badge printers. The back panel is automatically rotated 180 degrees, so once folded, both sides read right-side up. No manual rotation is needed in the design.

Adding a custom back, for example a personal agenda, through Custom Design applies the same automatic rotation based on the badge type selected. A separate Duplicate and Rotate option is also available in the badge designer's left-side menu for quickly mirroring an individual element.

Note: Double-sided printing requires Greet Premium. On the standard tier, double-sided badges aren't available.
 
Note: Non-folded badge layouts currently support lengths up to roughly 11 inches. Longer folded formats and metric (millimeter) sizing are expected in an upcoming release.

Offline Check-In and Printing

Greet caches attendee data in the browser, so check-in keeps working if your venue's network drops. Attendees can still be checked in, and everything syncs back to Certain automatically once connectivity returns.

Printing is a separate dependency. PrintNode needs an active internet connection to relay jobs, so if your network goes down, PrintNode printing pauses along with it. A USB-connected printer keeps working, since it doesn't depend on the network. If uninterrupted printing matters for your event, keep at least one USB-connected backup printer on site.

Preventing Duplicate Badge Prints

Every printed badge, whether printed individually, in bulk ahead of time, or during check-in, is marked as printed on the attendee record. The attendee list shows an icon next to any badge that's already been printed.

If someone tries to print that badge again, whether from the attendee record or during check-in, Greet shows a warning that the badge has already been printed and asks for confirmation before reprinting. This protects against a kiosk user accidentally, or intentionally, printing a second badge for someone else to use.

Note: More granular reprint controls, including restricting reprint overrides to admin users only, are planned for an upcoming release.
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Troubleshooting

Training Resource

For a detailed walkthrough, see the training video below:
How to Configure Printer Settings in Greet