Creating a Session Waitlist email template doesn't send it: it has to be assigned to a trigger in Session Additional Settings.
Pick the trigger that matches how you'll confirm people:
Automated Waitlist Communication sends when a registrant moves from the waitlist to confirmed automatically, for example after you add seats to the session.
Bulk Assignment Communication sends when you add registrants to the session with Bulk Assignment.
To set it up, go to Manage > Speakers & Sessions > Sessions, expand Session Additional Settings, and select your template for that trigger. You can create and edit templates in Promote > Communication > Email Templates > Session Waitlist.
These triggers only cover confirmations, so send a separate email to registrants who won't get a seat.
If you have any additional questions, please contact Certain Support.
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