Session reminder emails can now be automatically sent on a scheduled basis relative to the session start time. (ex. 15 minutes, 1 hour, 24 hours etc...) We’ve added new Session Reminder specific email templates that include all session specific Dynamic Data Fields (DDF’s) in addition to a subset of other Profile, Registration and Event DDF’s. For Digital events you can include the attendee-specific Join URL so it’s at the top of their inbox and at their fingertips the moment the session starts. 
 
Once a session reminder email template is set up, the reminder can be scheduled between 15 minutes and 1 month prior to the session.  Depending on what sessions you’d like to send reminders for you can either send them to all session instances, a subset of instances using filters or individual instances.

We incorporated several tools to assist you in testing your templates to ensure they look just right before they are sent as well as reporting tools to see which attendees were sent reminders, who opened them and to instantly send a reminder to all registrants of a session.

The framework we built to support sending reminders on-time and at scale is powerful and extendable and will allow us to add additional actions in the future, such as sending SMS messages to registrants and other actions.

Sample Use Cases

• Digital Events/Webinars - Where receipt of a reminder that includes a personalized join URL moments prior to the event is critical to ensure maximum attendance and tracking of event engagement. Schedule a 15-minute reminder.
• Recurring Classes – For users, leveraging sessions as classes scheduled weekly, monthly or daily. Schedule a 24-hour reminder email
•  1 on 1 Appointments – For users, leveraging sessions as 1 on 1 appointments either in-person or virtually with a buyer or prospect. Send a 24-hour, 1-hour an/or 15-minute reminder.

How do I enable Session Reminders?

Session reminders are available within accounts and events enabled with Conference Sessions, a sub-module of the Speaker and Session Management module. You must also have Session Catalog enabled which requires engaging with your CSM or Certain Support who will submit a ticket on your behalf. Session Reminders are not available to clients on app.certain.com. However, if you are interested in upgrading to our Enterprise edition and your own branded domain, contact your CSM.

Where do I set up my reminder email templates?

Session reminder email templates are configured within an event under Promote>Communication>Email Templates>Session Reminders.

You’ll notice that with the addition of the new session reminder email templates we have added a new Email Templates landing page describing the five possible types of templates that are available based on the modules you have enabled for your event.

• Registration
• Speaker
• Reviewer
• Digital Events
• Session Reminder

If you do not see any of the above template options, the Conference Sessions module is not enabled for your event under Plan>Options>Functional Areas Needed by This Event.

Events enabled for Conference Sessions include default email reminder templates for 15 minutes and 1 hour. You may edit the default templates or create your own from scratch.

How do Session Reminder templates differ from the other email templates?

Each type of email template differs based on the Dynamic Data Fields (DDFs) available to be appended to the email and the audience of the communication (ex. Event registrations, Speakers, Reviewers, Session Attendees...) 

Session Reminder Templates include the following DDFs:

Standard Profile Fields First Name Middle Name Last Name Email Organization Username Standard Registration Fields Reg Code Registration UUID Attendee Type Name Date Completed Standard Event Fields Event Name Event Code Event Start-Date-time Event End-Date-time Event Time Zone Session Webinar Fields (For Digital Events – Zoom/On24 Connected) Webinar Title Webinar Start Date-Time Webinar End Date-Time Webinar Description Webinar Time Zone Webinar Integration Type

Session Fields Title Description Code Speaker(s) Start Date Start Time End Date End Time Type Name Track Name Track Color Location Fee Level Name Abstract Capacity CEU Credits Industries Job Functions Tags Waitlisted Count Reg Session Fields Registration Session Status Reg Session Webinar Fields Session Reg Join URL

 

Because session reminders are time-sensitive and may be sent to a large number of registrants (ex. Conference keynote address for 2k attendees), they need to be lean, so we do not include all the options and DDFs of our standard registration email templates.  

DDFs that are excluded from Session Reminder Templates

• Content Blocks
• Display Rules
• Custom Event Data Fields
• Custom Event Display Fields
• Event Location Fields
• Registration Contact Fields
• Group Fields
• Reg Webinar Fields 

Other options that are also excluded

• Include event’s display shell
• Use as the template for Forgot Password
• Attachments
• Schedule Settings (see below for how to schedule session reminders)

How do I schedule a session reminder?

Reminders are configured under Manage>Speakers & Sessions>Setup>Reminders. 

1. Add a new reminder.
2. Give the reminder a descriptive name. (Ex. 15 Mins – All Instances)
3. Select a session reminder email template.
4. Choose a reminder schedule.
5. Select the session instances that will receive the reminder email.
   1. All Session Instances
      1. All registrants in a Registered session status that are Complete will be sent the reminder email.
   2. Session Instances by Filter
      1. All registrants in a Registered session status for session instances that meet the criteria defined in the filters that are Complete will be sent the reminder email.
   3. Selected Session Instances
      1. All registrants in a Registered session status for the selected session instances that are Complete will be sent the reminder email.
6. Save the reminder.

 

 

How can I test sending a reminder email template?

1. From the list of Session Reminders, select the Test Session Reminder action from the Send Actions column.
2. Select a session instance to populate the dynamic fields within the email template.
3. The Test Recipient Email will be populated with the email address associated with the logged in user. 
4. The list of Registrations displayed in the table below includes registrants from the selected session instance. If the event is in a Live status, live (non-test) registrations will be displayed. If the event is in a ‘Testing’ status, test registrations will be displayed.
5. Press ‘Send’ to send the test message.
6. Once the reminder(s) has been sent, you’ll see a summary log of the status of the test send that can be refreshed by selecting the ‘Refresh’ icon to the right of ‘Summary’.

How can I send a One-Time Reminder to all the registrants of a session?

1. From the list of Session Reminders, select the Send one-time reminder action from the Send Actions column. 
2. Select a session instance and select ‘Send’.

Note that in the future we will expand this feature to allow for one-time sends to one or more registrants.

Can I send a One-Time Reminder to all the registrants of multiple sessions at the same time?

Yes. We have added a new mass actions to the sessions list

 

How can I confirm if a Session Reminder was sent at the scheduled time?

1. From the list of Session Reminders, select the Summary action from the Send Actions column.  
2. Select the Reminder and the Session Instance to view the summary.

Note that when viewing the Session Reminders list, ADHOC refers to messages sent as Test and One-Time Reminders. 

I see a new ‘Bell’ icon in the list of Session Instances. What’s up with that?

When in doubt, click it and find out! Upon click of the icon, a modal window will appear with all scheduled reminders for that session instance. From the action(s) column you can preview the body of the email template to be sent and enable/disable individual reminders from being sent.

Note that the same option is also available when editing a session instance.

 

Are Session Reminder emails logged in the registration history?

Yes. They are logged in the registration history just like confirmation emails and emails sent via mass action.

Are Session Reminders copied a part of event copy and event creation from templates?

Yes. Both Session Reminder Email Templates and Reminder schedules are copied during Event Copy. The only Reminders not copied are those set to be sent for Selected Session Instances.

Are Session Reminder emails tracked in Email Analytics?

Yes. They are tracked just like confirmation emails and emails sent via mass action.