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My registration form skipped the payment page

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If registrants reach the confirmation without being asked to pay, the form's page order is usually the cause.

Check the page order

  1. Go to Plan > Forms and edit the form.
  2. On Setup, scroll to Page Layout.
  3. In Online Form Sequence, the last three pages should be Verify, then Payment, then Confirm.
  4. If Confirm comes before Payment, select it and use Down or Bottom to move it to the end.
    Form Setup Page Layout with the Online Form Sequence ending Verify, Payment, Confirm, each under a Secure Page line, and the Down and Bottom buttons
  5. Save, then test the form.

Secure pages: Each page in the sequence sits under a <{Secure Page}> line. Keep one above Payment so card details are entered on a secure page. Use Insert Secure Page if one is missing.

Other reasons there's no payment page

  • The registrant's total is $0.00, for example because of a promo code or a free attendee type.
  • The payment section was removed from the sequence. Move Payment back from Available Sections.

FAQ

Can I put a link in my invoice instructions?

Yes. The invoice Instructions field accepts HTML, so you can add a link. See Event Invoices

Can one payment option be selected by default?

See Can a payment option be pre-selected on the Payment page

Next step: Fix the order in Page Layout, then register a test attendee who has a fee.

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