How to Set Your Registration Window and Capacity

Choose When Registration Opens and How Many Seats Are Available

What this article covers: Two settings that decide who gets into your event: your registration window, which controls when your form is open, and your capacity, which controls how many people your form accepts before it closes itself. Both live on the same panel, and setting them takes about a minute.

Step 1: Check Your Current Registration Status

Open the event you want to set up, then look at the Registrations card on the Overview tab. It tells you two things before you change anything: how many people have registered so far, and whether Open Registration is turned on right now. That status is what you're about to take control of.

Step 2: Open Your Form's Setup Tab

Click the Form tab, then click Setup. Your registration window and your capacity both belong to the form rather than to the event record, which is why you'll find them here instead of on Overview. Form Design has three sub-tabs, and Setup is the one that holds the form's own settings rather than its questions. Registration Window is the first section on the page.

Clicking the Form tab on an event, highlighted with a green circle — Click Form on your event to reach your registration form settings.

Step 3: Choose Your Registration Window

Registration Window gives you three choices, and only one can be on at a time.

Option	What it does	When to use it
Always open (default)	Your form accepts registrations from the moment the event goes live until you close it yourself.	Most events, especially ones without a hard signup deadline.
Use event schedule	Registration opens when the event starts and closes when it ends.	An event running over several days, when you're fine taking registrations right up to the end.
Custom window	Reveals two fields, Opens and Closes, so you set your own start and end dates.	You want the form live weeks ahead of the event and closed a few days before it, so you have time to finalize numbers.

Pick Custom window and two date fields appear, Opens and Closes. Set both, and your form follows your own schedule instead of the event's.

Registration Window with its three options, and Capacity with Unlimited ticked, underneath — Registration Window's three options, with Capacity just below them on the same panel.

Step 4: Set a Capacity Limit

Scroll down to Capacity, underneath the window settings (visible in the screenshot above). Unlimited is ticked by default, so your form keeps accepting registrations for as long as it's open. Untick Unlimited, and the number field becomes editable, plus a new row appears below it: Waitlist when full, currently marked Coming soon.

What happens at capacity: once your event hits its limit, the form stops taking registrations and shows your closed message instead. You set that message further down the same panel, and it has its own how-to article.

Step 5: Save Your Changes

Click Save. The Unsaved Changes flag clears, and your window and capacity go live.

Worth knowing: this panel doesn't save as you go. If you set a window or a capacity and navigate away without clicking Save, you'll lose it.

Quick Recap

Your registration window decides when the form is open: always, on the event's own dates, or on dates you choose.
Your capacity decides how many people the form accepts before it closes itself.
Both settings live on Form, then Setup, and neither one saves until you click Save.

Support Center

Articles in this section