Every person on your event's registration list carries two labels. An attendee type says what kind of guest they are. A registration status says where they are in the process. Both lists live behind one small gear icon, and both are yours to shape.

Finding the Settings

Open any event's registration list and look at the Event Toolkit panel on the left. It counts your people two ways: by type and by status. Both counts come from lists you control, and there's only one way in, a small gear icon beside Attendee Actions. It's easy to miss.

Adding a Custom Status

1. Click the gear, and Express opens Registration Settings, a screen that belongs to this event and nothing else. Two tabs sit across the top, Statuses and Attendee Types, each with its own count. Statuses opens first, and under Standard you'll find the five Express ships with: New, Invited, Cancelled, No-show, and Attended. Each has a colored dot and a number showing how many registrations sit on it right now.

   

2. Click into any one of the five and you'll see how little you can change. The display name is greyed out, with a note that system statuses can't be renamed. The number worth watching sits further down: Usage. It tells you how many registrations depend on that status before you touch anything else.

   

3. What you can do is add a status of your own. At the bottom of the list is an empty name field. Click into it and type the name you want, in this case Waitlist.

   

4. With a name in the box, the Add Status button underneath comes alive. A name is all Express needs to create the status. Everything that makes it useful comes next.

   

5. The status is created straight away, and Express opens it for editing. Waitlist now sits under its own Custom heading, below the five standard ones, and this time the display name is yours to change. Then comes the field that makes the whole feature work: Behaves Like. A status you invent isn't a free-floating label. You tell Express which of three behaviors it should inherit, Approved, Pending, or Cancelled, and the product treats registrations on that status accordingly. Someone on a waitlist doesn't have a confirmed place, so Pending is the right call.

   

   Behaves like	What it tells Express
   Approved	The registration has a confirmed place
   Pending	The registration doesn't have a confirmed place yet
   Cancelled	The registration is no longer active

6. Give the status a color of its own so it stands out wherever it shows up, then click Save Changes. The swatch you pick sets the dot beside this status everywhere in the product, and the hex code beside it updates as you go. Tags and usage sit underneath; usage still reads zero, since nobody's on this status yet.

   

Usage counts don't lie. Before you rename, recolor, or delete any status, check that number first. It's the only warning Express gives you.

Give an Attendee Type a Default Status

Waitlist now shows up in the Statuses tab with its own count. Statuses are only half of what lives behind that gear icon, though. Click over to Attendee Types, and you'll find the other half: five types that ship with the event, Staff, Attendee, Customer, User Group, and Speaker, each with a count of how many registrations are using it.

1. Every one of the five types carries the same amber line underneath its name, No default status. Express is pointing at something you haven't set yet. Click Attendee, the type most of your registrations are probably on.

   

2. The type editor opens with the name at the top, yours to edit even on a type Express shipped with the event. Below it sits Default Registration Status, described as the status automatically applied when this type is assigned to a registration, with the amber note recommending you set one so a status gets assigned without anyone doing it by hand.

   

3. Underneath that sits Capacity, where every type can carry its own limit if you want one, ticked Unlimited by default. Further down, Usage tells you how many active registrations are on this type right now, and a Delete button sits right beside it. Express will let you delete a type people are using, and it won't ask you twice, so let that usage number be the check you make first.

4. Open the Default Registration Status dropdown, and it lists only the statuses that belong to this event, the standard five plus anything you've built. Pick Invited. The amber recommendation disappears the moment you set a value, and a Create new status link sits underneath in case the one you want doesn't exist yet.

   

5. Click Save Changes, and every new registration assigned to Attendee lands on Invited from now on, without anyone choosing it.

   

Adding a New Attendee Type

Building a new attendee type follows the same steps as building a new status. Scroll to the bottom of the Attendee Types list, type a name into the empty field, and click Add Type. Express creates it right away and opens the same editor you used a moment ago for Attendee, so you can set its default status, capacity, and tags immediately.

Put the New Status to Work

With Waitlist built and Attendee's default status set, here's what that looks like on a real registration.

1. Back on Attendee Types, Attendee now reads Invited underneath it in plain grey rather than amber, confirming the default status saved. Click Return to leave the settings screen.

   

2. Return drops you on the event's overview rather than back where you came from, so click Registrations to get back to your list of people.

   

3. Tick the box beside a registration you want to change, then click Change Status.

   

4. The menu that opens is headed Change 1 selected to, and Waitlist sits right at the top, alongside the five statuses Express shipped with. Invited is greyed out with an all-match note, since the registration you picked is on it already. Click Waitlist.

   

5. Express checks with you before it acts. It shows exactly what's changing, a cancel option sitting right beside confirm, and once you confirm, you'll get an undo option in the toast that follows. Click Confirm.

   

6. And there's the payoff. The Event Toolkit panel now splits By Status into two Invited and one Waitlist, each with its own color. That's what building a status buys you: not a label sitting quietly on a person, but a number in your counts, an option in your filters, and something your reports can group by.