Step 1: Find Your Confirmation Email Settings

Every registration ends with an email confirming it. It goes out automatically, it ships switched on, and every part of it can still be changed: the design, the wording, even whether the header shows up at all.

Open the Flow map and find Confirmation, the last stage a registrant meets. Its card carries three tiles, Page, Email and Actions, and a word underneath each one tells you where things stand. Default means the tile is still exactly as it shipped. Configured means somebody has already changed it.

Click into the Email tile and the Email tab splits in two: your settings sit on the left, a live preview of the email sits on the right. A hint at the top spells out both ways in. Click the preview to edit the wording directly, or use the Layout selector to change the wrapper around it. We'll start with the wrapper.

Step 2: Choose a Template From the Gallery

Open the Layout selector and the Email Template Gallery appears with eight starters: Minimal, Informational, Engagement, VIP, Standard, Showcase, Alert and Personal. Each one carries a thumbnail and a one-line description of who it suits. Alongside Starter you'll find tabs for templates you've saved and ones you've used recently, plus a search box for when that list grows long. It's the same idea as the form templates covered in a different guide, applied here to an email instead.

Click a template and its preview fills the pane before you commit to anything: the subject line it uses, a preview of the message, and a row of chips listing the blocks it includes, a Header and an Event Details block in this case. Look in the bottom-left corner too. Save current email as template takes whatever design you've already built and adds it to your Saved tab, ready to reuse on your next event. Once you've found the one you want, click Use This Template.

The new design lands on the canvas, so look closely at what changed and what didn't. The layout is different: there's now an Add to Calendar button and a divider that weren't there before, and the layout card on the left reads Informational. But the wording is exactly the same as it was. That's the thing worth remembering about email templates here: they swap the wrapper, not your message. Underneath the layout card sit three Layout Options, starting with Show CTA Button.

Step 3: Turn Wrapper Elements On or Off

Switch on Show CTA Button and two fields open beneath it. Button Text starts out as View Event Details, and Button URL holds a placeholder address, example.com/event. Change both before you send anything: that placeholder isn't a working link, and nobody wants a registrant to be the one who finds that out.

Below the two button fields sits a third option, still switched off. Click Show Legal Footer, and it doesn't hand you a tidy text box. It hands you the raw HTML instead, with an alignment dropdown underneath set to Center. The line it ships with points at a privacy policy. If HTML isn't your thing, keep the change small: edit the words between the tags and leave the tags themselves alone.

Now scroll back to the top of the list and toggle off Show Header to see what the header contributes. With it switched off, the green checkmark at the top of the email disappears and the message opens straight on the greeting. Worth knowing before you turn it off by accident: that checkmark does real work, telling a registrant at a glance that their registration went through.

Step 4: Preview in Dark Mode and With Images Blocked

With the header back and the wrapper whole again, look to the top-right corner of the canvas, just left of Send Test. Two small icons sit there and they're easy to miss. The first is a moon, and clicking it shows you the email the way somebody reading in dark mode would see it.

The second icon blocks images, which is exactly what plenty of email clients do by default until a reader chooses to allow them. Click it and the icon turns amber to confirm images are blocked.

In this case the email looks exactly as it did with images allowed. That's a real result, not a broken preview: this particular design has no images to strip. Run the same check on a design that leans on a header graphic or a logo, and you'll see the difference right away, which is exactly when this check earns its keep.

Step 5: Edit the Message and Insert Fields

Once the wrapper is settled, it's time for the words themselves. You don't edit those in the left panel. You edit them right on the canvas, on the preview itself, the same way you would on the verification page. Click the message text to get started.

The message drops into edit mode with a toolbar above it: bold, italic, paragraph style, colour, three alignment options, an Insert Field button and a Reset. One welcome difference from the verification page: a Done button on the right closes the toolbar once you're finished. Click Insert Field to bring in event details automatically.

The field picker opens with everything you can drop in, grouped by where it comes from: event fields like name, start date, end date, location and organiser, then system fields, then your own form fields. Get one thing right before you click anything. A field lands wherever your cursor is sitting, not wherever you happen to be looking. Place your cursor in the sentence you want it in first, then click the field, Location in this case.

Here's that gotcha in the flesh: the location token has landed at the very start of the first line, ahead of the greeting, because that's where the cursor happened to be. Nothing's broken. Click into the spot you meant, and insert the field again.

Step 6: Save Your Changes

One last thing: click Save. Nothing you've changed to the wrapper, the toggles or the wording sticks until you do.

Before You Publish